Cloud Wars excerpted a keynote by a Microsoft Principal R&D Solution Architect describing a Coca-Cola South Africa example involving AI agents in logistics.
Cloud Wars reported that the agents manage steps from releasing sales orders to load planning, route optimization, and dispatching delivery trucks.
The article said employees can issue natural-language instructions such as “ship all orders in this region,” while the agent orchestrates decisions across systems.
The piece also said business users can design and train agents.
Source: Cloud Wars