Uber said it built an internal agent platform in early 2025 to compose, deploy, and operate production-grade agents at scale. Uber said it made its microservices “AI-ready” with MCP support over existing service APIs.
Uber said increasing agent autonomy created accountability gaps, including loss of originating user context across agent-to-agent handoffs. Uber said this complicates auditing, incident response, and policy enforcement.
Uber outlined extensions to its Zero Trust approach, including agent registration, cryptographic identity, and short-lived scoped tokens for each hop within an “AI Agent Mesh.”
Source: Uber