Archive
Workforce
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What Internal Results Did ServiceNow Report From Agentic AI?
CX Today reported ServiceNow said a redesigned sales-commissioning query process went from four days to eight seconds and that 90% of IT service desk tickets now resolve autonomously from first touch.
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Meta CTO says agents do the work now
A Yahoo Finance Singapore report cited The Wall Street Journal and quoted Meta CTO Andrew Bosworth saying, “Our agents primarily do the work.”
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HR Executive urges capability mapping for agent supervision
HR Executive argued organizations scaling AI agents should identify who can supervise them, and proposed building a “human capability map” beyond skills inventories.
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Meta layoffs underscore companywide AI shift
CNBC reported that Meta is cutting about 8,000 jobs while increasing its investment in artificial intelligence.